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Frequently Asked Questions

We are the go to experts for anyone unsatisfied by mediocre vacations and seeking extraordinary travel experiences. We guarantee that you can have the vacation of your dreams. Our mission is to uncover memorable experiences, exceptional excursions, and one-of-a-kind resorts and hotels, to offer adventures well off the beaten track for travellers of all ages to make their unique fantasies become realities. Whether you imagine yourself hopping from island to island or browsing the world’s famous shopping districts, seeking exotic creatures on a wildlife safari or an unforgettable honeymoon with one you love, testing yourself physically on an active sports adventure or rejuvenating in a luxurious resort, laying down to rest in a comfortable hotel or pitching a tent for the night, journeying by train, car or boat, we’ll help you plan the perfect trip to bring these dreams to life. What are your wishes? Our team of over 30 travel experts will help you make your trip as unique as you are. There’s only one thing shared by all itravel vacations: that special something that makes an experience unforgettable.
Itravel is firmly committed to economic, community, and environmental sustainability. When choosing our partners, we attach great importance to their social, ecological and ethical standards of operation. We give priority to sustainable hotels and eco-lodges and prefer to partner with local companies and organisations to support local economies and give our customers authentic cultural experiences. We do not offer activities involving the abuse of animal rights or welfare, including captivation. For example, we do not offer elephant riding or dolphin encounters in any circumstance other than in open water. At itravel, our dedication to animal welfare inspires us to go beyond merely prohibitive measures and work with animal rescue camps and sanctuaries to raise awareness of the situation of endangered species. Conscious of tourism’s environmental impact, we have banned all large ocean cruises from our portfolio and avoid domestic flights whenever possible. Instead, we take advantage of train services and rental cars. Our commitment to sustainability isn’t evident only in the products we offer our customers. We also consciously strive to meet the standard of a “Green Office”: we have contracted clean renewable energy, use recycled paper, and order our supplies exclusively from sustainable sources.
One of our goals is to customise your trip to meet your needs and wishes as exactly as possible. To make this possible, our experienced travel consultants are always by your side. After you make an inquiry, we will consult with you to learn exactly what you want from your trip and make adjustments as necessary. Often your itravel expert will have experience travelling to your desired destination and be able to give tips and recommendations. After your consultation, we will create a special offer fit to you and your wishes. We will compare prices and seek reductions we can offer you. At the end of the booking process, you won’t be taking just any vacation. You’ll be taking YOUR vacation. Some of our offers are suitable for direct booking online. These vacations have been carefully organised by our travel consultants and, of course, come with a price reduction.
If there is anything you are unable to find on our website, please do not hesitate to contact us and we will prepare a trip that suits your preferences. The trips on the website are only intended to give our customers a first impression of the kinds of vacations possible with itravel. The duration and dates of almost all of these trips can be adjusted in light of your personal wishes. Only cruises and group trips are tied to fixed dates, but even then it might be possible to make adjustments to suit your needs. Please contact us and take the first step towards your dream vacation!
Our travel consultations are free of charge. You will only be charged for fixed costs.
There are several ways to inquiry after one of our products. Use can use the online form, give us a call, or write us an email. Once your enquiry has been received, one of our travel experts will contact you in a timely manner.
Processing times my vary depending on the scope of your request. Once they have received your request, our travel experts will begin working on your travel package. First, they will consult with you to clarify any questions they may have. Next, they will contact our partners, hotels and organisers, check the availabilities and prices of our products, and put together your trip piece by piece. By the end of this process, our experts will have assembled a trip that reflects your wishes. Of course, organizing a two-week rental trip with accommodation and a diversity of experiences requires more time and overhead than booking a hotel for a couple of nights. Your patience will be rewarded when we present you with the vacation of a lifetime.
The cost of flights is not included in the prices we display on our website. This means the final cost of your vacation may be higher than the amount we present, depending on the prices of flights. Of course, we are happy to look for and provide you with a non-committal flight offer. As airlines no longer pay commission for arranging flights, we charge a service fee for the cost of the search, the amount of which depends on your destination.
You are more than welcome to book your own flights. However, we advise you to wait until your trip has been confirmed and you receive the complete arrival and departure times form us before booking your flights. If you have already book a flight, we can adjust the start and end times of your journey to fit your flight schedule.
When you book with itravel, you will receive vouchers for the services you have booked. These will be issued either by us or by our partners and will be send to you by mail, though you can request to receive them by email. The number of documents you receive will depend on the trip you have booked.
Any documents necessary for your trip will be sent to you after we receive your final payment, about 10 - 14 days before your arrival. The reason we mail these documents shortly before your trip is so that we can take into account any changes to your flight times or travel plans made after the booking.
You can pay for your travel package, which does not include flights, with a money transfer or by credit card. Please note, if you choose to pay by credit card, credit card fees will be charged. These fees are estimated by credit card companies and unfortunately we have no influence over them (Visa / Master 3.25%, American Express 2.10%). If necessary, alternative means of payment can also be arranged. Contact us, and we can discuss the payment methods available to you. Flights MUST be paid by credit card.
The first 30% of your travel costs are due as soon as your booking is complete. The remaining 70% are due 6 weeks before your departure. In exceptional cases, payment conditions can be adjusted.
If you are unable to make your trip, you will be charged a cancellation fee. For further information, please refer to our Terms and Conditions or ask one of our travel experts about cancellations.
On the website of the Federal Foreign Office, you will find detailed information about the entry and vaccination regulations of the countries you would like to visit. You will also find country-specific safety instructions and vaccination recommendations. In addition, please consult a doctor about the vaccinations necessary or recommended to visit the countries of your choice.
If you are licensed within an EU member state and are traveling to another country within the EU, you will not need an international driving license, as driving licenses issued within any EU member state are recognized by all other EU member states. If you intend to drive in a non-EU country, ask our travel experts whether an international driving license is necessary. This can be purchased at your local driver's licensing agency for approx. € 15-20. You will need to show them a biometric photo of yourself, an original EU driving license, and a valid passport or ID card.